Contact Us
Got a question or need a hand with something at Fair Crown? The support team is here to help all Aussie players. We’ve made it easy to get in touch, whether it’s a quick query about a pokie or a more detailed question about an account. Our dedicated team is available through a couple of convenient channels to make sure assistance is always within reach.
How to Reach Our Support Team
Getting help is straightforward. We offer direct support channels to handle any questions or issues efficiently. The team is trained to assist with everything from bonus queries to technical difficulties, ensuring a smooth gaming experience. At the Fair Crown online casino, we prioritise getting players back to the game as soon as possible.
24/7 Live Chat
For immediate assistance, the Live Chat is the quickest way to connect with a support agent. It’s available around the clock, every day of the week. This is perfect for urgent matters like deposit issues or questions that need a fast answer. Simply click the chat widget on the site to start a conversation with a helpful team member.
Email Support
If the query isn’t urgent or requires sending documents, email is a great option. Players can send their detailed questions to support@faircrown.com. The support crew will review the message and get back with a comprehensive response. It’s a good way to keep a record of the conversation. For details on how we handle personal data, please review the Fair Crown privacy policy.
Frequently Asked Questions
Before reaching out, it might be helpful to check some common topics. Often, a solution can be found in the account settings or the terms and conditions.
- Account Access: If there’s trouble logging in, try the ‘Forgot Password’ link first to reset credentials. Also, double-check that the correct email address is being used.
- Bonus Information: Details about wagering requirements, eligible games, and bonus expiry dates for offers like the Welcome Package are listed in the specific terms for each promotion.
- Verification (KYC): To speed up withdrawals, it helps to have standard documents ready, such as a government-issued photo ID and a recent utility bill as proof of address. The finance team will request these when needed.
- Deposits and Withdrawals: Minimum deposit and withdrawal amounts, along with processing times for methods like CoinsPaid and Bank Transfer, can be found in the payments section of an account.