Privacy Policy

This document outlines the privacy policy for Fair Crown. It details how personal information is collected, used, managed, and protected when individuals use the services provided. Our commitment is to safeguard the privacy of all players while offering a secure gaming environment. Understanding this policy is important for all users.

Information We Collect

To operate our platform effectively, we gather various types of information. This data can be categorised as follows:

Identity and Contact Data: This includes names, dates of birth, and government-issued identification required for Know Your Customer (KYC) checks. We also collect email addresses and phone numbers.
Financial Data: To process transactions, we collect information related to payment methods, such as credit card details or e-wallet information.
Transactional Data: This covers details about deposits, withdrawals, and wagering history on the platform.
Technical Data: Information like IP address, login data, browser type, and device information is collected automatically to ensure security and improve services.
Usage Data: We analyse how the website is used, including game preferences and session durations, to enhance the player experience at the Fair Crown online casino.

How We Use Information

The information collected serves several key purposes:

Account Management: To set up and manage player accounts, process payments, and provide customer support.
Legal Compliance: To comply with legal and regulatory requirements, including anti-money laundering (AML) and responsible gambling obligations.
Security: To verify identity, monitor for fraudulent activity, and protect the integrity of our platform.
Service Improvement: To analyse trends and player behaviour to improve our games, promotions, and overall service.
Communication: To send important account notifications and, with consent, marketing materials about promotions and new features.

Fair Crown does not sell personal data to third parties. Information may be shared under specific circumstances with:

Payment Processors: To facilitate secure deposits and withdrawals.
Game Providers: To enable gameplay and settle wagers.
Regulatory Authorities: When required by law or as part of our licensing obligations with bodies like the Tobique Gaming Commission.
Analytics Partners: To help us understand platform usage and improve our services. All data shared for this purpose is handled securely.

Data Security

Protecting player information is a top priority. We implement a range of security measures to prevent unauthorised access, alteration, or disclosure of data. These measures include:

Secure Sockets Layer (SSL) encryption to protect data transmitted over the internet.
KYC verification processes to confirm player identity.
Two-factor authentication (2FA) as an optional security layer for accounts.
Secure servers and firewalls to protect our infrastructure.

Data Retention

Personal data is retained for the period necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. This includes maintaining records for legal, accounting, and regulatory compliance. Once data is no longer needed, it is securely deleted or anonymised.

Player Rights

Players have several rights concerning their personal information. These include the right to:

Access the personal data we hold.
Request corrections to any inaccurate or incomplete information.
Request the deletion of personal data, subject to our legal obligations.
Object to or restrict the processing of information in certain circumstances.
Withdraw consent for marketing communications at any time.

For more information on self-management, please see the Fair Crown responsible gambling page. To exercise these rights, players can contact our support team.

Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and the user experience. Cookies are small text files stored on a device. They help with remembering preferences, enabling secure logins, and collecting analytics data. Users can manage cookie preferences through their browser settings, though disabling certain cookies may affect site performance.

Changes to This Privacy Policy

Fair Crown reserves the right to update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, users may be notified via email. We encourage players to review this policy periodically to stay informed about how we protect their information.

Contact Information

For any questions or concerns regarding this privacy policy or the handling of personal data, please get in touch with our support team. Queries can be directed to support@faircrown.com, where our team is available to provide assistance.